Privacy

 

REMEDY_ASSIST. is committed to protecting your privacy and the confidentiality of any personal information which you provide to us.

This Privacy Policy describes REMEDY_ASSIST. policies and procedures on the collection, use, storage and disclosure of your personal information in connection with the services that REMEDY_ASSIST. provides to you (Services). By accessing the REMEDY_ASSIST. website or other REMEDY_ASSIST. online presence (together, Website) and providing your information you indicate your acceptance of this Privacy Policy, as amended from time to time.

Collection of personal information

You may provide personal information to REMEDY_ASSIST. for a variety of reasons, including:

  • to receive information about REMEDY_ASSIST.
  •  to become involved in REMEDY_ASSIST. promotions
  •  to purchase REMEDY_ASSIST. products

This personal information may include (without limitation) details such as your name, age, date of birth, address, zip code, mobile number, e-mail address, credit card details and other information which will allow REMEDY_ASSIST. to process the transaction.

Note that REMEDY_ASSIST. does not store credit card information.

The choice of how much information you provide to REMEDY_ASSIST. is yours.  Of course, if you want to purchase REMEDY_ASSIST. products this will require certain information from you in order to provide the services.

How does REMEDY_ASSIST. use your Personal Information?

The personal information you provide to REMEDY_ASSIST. through our Website may be used by REMEDY_ASSIST. for the following purposes:

  • to provide you with products you have purchased
  • to provide you with information or other communications about REMEDY_ASSIST.
  • to promote REMEDY_ASSIST.
  • to analyze statistics in relation to consumer behavior at the REMEDY_ASSIST. website

If you choose to provide your personal details to REMEDY_ASSIST. you agree that your personal information may included as set out above.

Disclosure of Personal Information

Personal information collected by REMEDY_ASSIST. may be shared with any company within the REMEDY_ASSIST. group of companies.

We may disclose your personal information to our suppliers or other external third parties for analytics and data analysis, for outsourcing some of the functions and services relating to the purposes for which your personal information may be processed by REMEDY_ASSIST., for storage and otherwise to enhance our Services. When we contract external services providers, we may provide them with your personal information, but only to the extent required for them to fulfil that contract, or where you would reasonably expect REMEDY_ASSIST. to disclose it to a third party for a particular purpose.

We may disclose your personal information to social media platforms including, without limitation, Facebook so that the social media platforms may send you advertisements about REMEDY_ASSIST. and for analytics purposes.

If we send your details to Facebook they will be hashed before they are sent, and Facebook only briefly uses the data for matching purposes then deletes it: https://www.facebook.com/ads/manage/customaudiences/tos.php  

If you wish to opt out of having your details provided to Facebook or other social media platforms, please contact us on info@remedyassist.com.

We will not sell your personal information, whether collected on or offline, to other parties.

REMEDY_ASSIST. will not use or disclose your personal information except in accordance with this Privacy Policy unless you have consented to the use or disclosure, or where disclosure is necessary to prevent injury to life or health, to investigate any suspected unlawful activity or where the use or disclosure is required or authorized by law.

Security & storage of your information

REMEDY_ASSIST. takes reasonable steps to ensure the security of all information it collects, including that the information is protected from misuse and loss and from unauthorized access, modification or disclosure. For example, your personal information may be stored and maintained in a secure cloud-based environment, which can be accessed only by authorized personnel. Some of these services are hosted by third parties. However, as no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure, we cannot ensure or warrant the security of any information you send to us or receive from us online.

Access, correction and complaints in relation to personal information

Access to personal information
You may request access to your personal information collected by REMEDY_ASSIST. Please send an email to info@remedyassist.com and we will endeavor to respond as soon as possible and in any event within 30 days of receiving your request.  There may be some legal or regulatory reason why access is denied or amendment refused. If this is so, we will tell you why.

Correction of personal information
If you believe any of your personal information held by REMEDY_ASSIST. is not accurate, complete or up-to-date, REMEDY_ASSIST. will take reasonable steps to correct the information. To request that your personal information be corrected or updated, please send an email to info@remedyassist.com.

Complaints
If you have a complaint about the handling of your personal information, please send an email to info@remedyassist.com.

Links to other websites

REMEDY_ASSIST. is not responsible for the privacy practices or content of any other website or service that is linked to a Website, or for the privacy practices of any third party social media or other service providers that you can access through a Website. We encourage you to read the privacy policies of those websites or service providers.

Cookies

What are cookies?
Cookies are small text files that are stored in your computer’s memory and hard drive when you visit certain web pages. They are used to enable websites to function or to provide information to the owners of a website.

Why do we use cookies?
Cookies help us to provide customized services and information. For example, we use cookies on all our website to collect anonymous traffic data and also to improve your experience with the Website.

In broad terms, we use cookies on our Website for the following purposes:

Analytical purposes: We use analytical cookies that allow us to recognize, measure and track visitors to our Website. This helps us to improve and develop the way our Website works, for example, by determining whether site visitors can find information easily, or by identifying the aspects of our Website that are of the most interest to them. For these purposes, we may store the following:

  • the name of the domain from which you accessed the internet
  • the date and time you accessed our Website
  • the advert or internet address of the website from which you linked directly to our Website
  • the pages you accessed while visiting our Website
  • the device from which you accessed our Website
  • the location from which you accessed our Website


In addition, we use a third party service providers, to provide certain analytics services to us in connection with the operation of the Website, including (without limitation) the collection and tracking of the data and information listed above. We may disclose visitor data, including personally identifiable information, to enable those third party service providers to provide such services.

  • Usage preferences: Some of the cookies on our Website are activated when visitors to our site make a choice about their usage of the site. Our Website then ‘remember’ the setting preferences of the user concerned. This allows us to tailor aspects of our sites to the individual user.
     
  • Session management: The software that runs our Website uses cookies for technical purposes needed by the internal workings of our servers and application. For instance, we use cookies to keep track of information about a user’s session and determine which options or pages to display in order for the site to function.
     
  • Functional purposes: Functional purpose cookies store information that is needed by our applications to process and operate. For example, where requests within an application involve multiple stages, cookies are used to store the information from each stage temporarily, in order to facilitate completion of the overall request.

Your cookie preferences

  • To make full use of our Website, your computer or mobile device will need to accept cookies, as our sites will not function properly without them. In addition, cookies are required in order to provide you with personalized features on our website.
  • Amending cookie preferences
    If you wish to remove cookies set by our Website from your browser in the future, you may delete them. The instructions for removing cookies from your computer or mobile device depend on the operating system and web browser you use. Please note, however, that withdrawing your agreement to the use of cookies on our sites will impair the functionality of the sites.

Changes to this Privacy Policy

This privacy policy may change from time to time particularly as new rules, regulations and industry codes are introduced. Any changes to the Privacy Policy will be posted on our Website.  If we consider that the changes are material we will notify you by email.